Returns & Exchange
The sections below outline how returns and exchanges are handled. They are written to be edited — replace any section with Nyroka's final policy wording.
Return eligibility
Items should be unworn and unwashed, with original tags and packaging intact. Products damaged after delivery, altered, or without tags may not be eligible.
Exchange policy
Size exchanges are offered subject to availability, as our collection is produced in small batches. If your size is unavailable, we will discuss a return instead.
Return window
Requests should be raised within 7 days of delivery by writing to hello@example.com with your order number.
Damaged products
If a piece arrives damaged, share photographs of the item and packaging when you contact us so we can resolve it quickly.
Wrong products
If you receive an item different from what you ordered, we will arrange a replacement or a return at no cost to you.
Refund process
Once a returned item is received and checked, the refund is initiated to the original payment method or as store credit. Timelines depend on your bank or payment provider.
Store owner note: return window and support email come from the shared store settings, so updating them once updates every page.